Document360 Reviews
Document360 has an overall rating of 5.0 based on 24 reviews. Customer feedback on Document360 is mixed: Document360 reviewers highlight positive aspects like user-friendly interface, robust search functionality, customizable templates and themes, excellent customer support, which strongly appeal to businesses seeking knowledge base solutions, technical writers, customer support teams and product managers. However, Document360 is often criticized for its limited integration options, occasional performance issues, steep learning curve for advanced features and high pricing for small teams.
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How would you rate Document360?
All Document360 Reviews (24)
Tracy.Warren
May 29, 2022
"User-Friendly Interface with Some Hiccups"
The interface is easy to navigate and works well. It processes quickly with minimal lag, but there are a few features that run into issues while using them.
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taragold56
May 25, 2022
"Software Packed with Features"
Document360 is loaded with features, catering to what we need from it. It's pretty straightforward to set up and user-friendly. Plus, it offers a variety of handy tools. We can utilize its capabilities to generate internal documents for staff and external ones for our clients.
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redwolf263
May 14, 2022
"Solid platform for building a knowledge base"
One of the standout features of Document360 is its focus on providing an excellent authoring experience for both writers and creators. Thanks to the intuitive editor, version management, customizable options, and limitless categories, this platform simplifies the process of crafting a well-organized, multi-product knowledge base. Plus, you can try out all the features at no cost for a limited time to determine if the software fits your requirements.
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silverpeacock385
April 14, 2022
"Ideal Spot for Knowledge Management"
This software is among the best for managing a knowledge base. We gather a ton of info and insights from it. Plus, it's super user-friendly. It fits my team's needs perfectly.
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tinysnake528
April 14, 2022
"Top Choice for the Crew"
In my opinion, this is one of the finest knowledge management tools out there. It really made a difference in my job. The editing feature operates more effectively.
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NellieWatkins
April 14, 2022
"Top-notch software experience"
This is truly one of the best pieces of software I've come across. It's perfect for creating a knowledge base. Sharing it with my team is a breeze. Plus, it's super easy to use.
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brownladybug877
April 14, 2022
"This software is super informative"
I've found this software to be quite informative. My team members also find it really user-friendly. It lets us make backups, so we can easily restore them if needed.
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Cherly.Carroll
April 13, 2022
"Top-notch tool for self-service support creation"
Document360 is a fantastic option for folks based on what you’re looking for. It’s super easy to set up and straightforward to navigate. We enjoy smart, suggested searches similar to Google that provide quick help, making it easier to find the most relevant articles. This feature is particularly handy for internal documents. Document360 is a solid pick and truly offers great value for getting our knowledge base operational for internal purposes.
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Edward.Williams
April 13, 2022
"Top-notch, straightforward tool for your knowledge base"
Document360 is an incredibly easy-to-use and effective tool for managing your knowledge base. It's designed to be user-friendly for all. Anyone can grasp how to utilize this software without much hassle. Plus, it’s great for securely storing and sharing info with your team.
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Tom.Barrett
April 13, 2022
"Fantastic Tool for Knowledge Management"
What I love most is how Document360 is built to offer an amazing experience for both writers and authors. This platform simplifies the process of building a well-organized, multi-product knowledge base. We get to try out all the features at no cost for a while to check if the software fits our requirements. It comes with the necessary tools to ensure a top-notch experience for users.
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lazybird541
December 14, 2021
"Top-notch knowledge base tool!"
This is truly one of the finest knowledge base tools available. We've been utilizing it for our SaaS offering to assist customers with their frequent inquiries. Not only does it cut down on ticket volumes, but it also enables us to offer round-the-clock support to our clients.
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tinyostrich485
October 08, 2020
"Happy with Document360"
Setting up access for just a specific range of IPs in our network has been super helpful, especially for keeping our data secure. Document360 is a fantastic tool that allows us to store all our info safely, giving access to only certain team members and controlling it based on IP addresses.
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ticklishelephant292
July 25, 2020
"A thoughtfully designed product"
We chose Document360 due to its ability to keep our knowledge base private (internal). Users could log in with an account to view articles, which was precisely what we were looking for. It's a platform that's simple to learn and use, handling both content creation and publishing for us.
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goldenfish542
July 11, 2020
"Great Experience Overall"
The interface is really well designed, allowing us to set up a database for our internal needs in no time. There are loads of customization features, which lets us enhance articles with multimedia elements. Plus, it makes sure that info is easy to find thanks to the way categories are organized. And let me tell ya, Document360’s support team is fantastic. All in all, Document360 is a superb tool to use.
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pczyz2505
June 30, 2020
"Impressive analytics, Fantastic support, and seamless integration"
We can keep an eye on the pages that are getting the most visitors and those that might need a little help. It's clear they're committed to advancing their product and making it stand out from other knowledge base solutions. The latest improvements to their Analytics demonstrate their dedication and the value they bring to users. Plus, their customer service is top-notch.
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